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Deal Us In Casino Staff Training

What is Deal Us In Casino Staff Training?

Deal Us In is a mandatory training program for all casino and racing entertainment centre (REC) registered gaming workers. The worker is required to have obtained their certification within 30 days of their employment start date.

In this course, participants will learn about:

  • Responsible gambling - what it is and how registered gaming workers can promote healthy attitudes towards gambling;
  • Problem gambling and some of the signs of gambling addiction;
  • The words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use; and
  • Programs and services that are available to help reduce the incidence of problem gambling

There is an exam following the completion of the program. Registered gaming workers who pass the exam will receive a certificate of completion. Certification is valid for five years.

Deal Us In has two phases:

Phase One certification is required by:

  • Cash cage and count room advisors
  • Games managers
  • Pit supervisors and pit bosses
  • Dealers
  • Directors and managers of security
  • Security guards
  • Surveilance manager and monitor room personnel
  • Slot managers and operators (slot attendants and cashiers)
  • Casino managers
  • Casino facility operator representatives

In Phase One you will:

  • Develop an awareness of responsible gambling
  • Learn to recognize problem gambling and some of the signs of gambling addiction
  • Learn how to respond appropriately to problem gambling
  • Learn how to make help available to problem gamblers and become aware of the programs and services available to help reduce incidences of problem gambling
  • Identify and respond appropriately to intoxicated customers and minors

Note: Phase One is a prerequisite for Phase Two.

Phase Two is more intensive training to teach designated staff how to respond appropriately to front-line staff referrals, and when and how to conduct patron interventions. A sound knowledge of these two areas is critical to successful interactions between staff and players seeking help with problem gambling. Phase Two uses role-playing scenarios to cover communication skills and intervention techniques.

For detailed information on Deal Us In or to register for training, please visit or contact the SMART Training office toll-free at
1-877-436-6336 during business hours (Mondays through Fridays, from 8:15 a.m. until 4 p.m.) The SMART Training office is closed on weekends and statutory holidays.

Fax: 780-447-7550


Deal Us In Casino Staff Training
Alberta Gaming and Liquor Commission
50 Corriveau Avenue
St. Albert, AB   T8N 3T5

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