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A Good Call Bingo Staff Training

A Good Call is a mandatory training program for bingo facility licensees' registered gaming workers.

In this course, participants learn about:

  • Responsible gambling – what it is and how bingo hall managers and their staff can promote healthy attitudes towards gambling;
  • Problem gambling and some of the signs of gambling addiction
  • The words and actions that tend to reinforce the gambler’s myths that lead to unhealthy behaviours and how to avoid their use; and
  • Programs and services that are available to help reduce the incidence of problem gambling.

There is an exam following the completion of the program. Registered gaming workers who pass the exam will receive a certificate of completion.

For information about A Good Call Bingo Staff Training or to register for training, please visit, or contact the SMART Training office by:

Phone: toll-free at 1-877-436-6336 during business hours (Mondays through Fridays, from 8:15 a.m. until 4 p.m.)  The SMART Training office is closed on weekends and statutory holidays.

Fax: 780-447-7550

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