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Reel Facts VLT Staff Training

Reel Facts is a mandatory training program for all retail staff who have any involvement with video lottery terminals (VLTs) at their place of work.

In this course, participants will learn about:

  • Responsible gambling - what it is and how VLT retailers and their staff can promote healthy attitudes toward gambling;
  • Problem gambling and some of the signs of gambling addiction;
  • The words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use; and
  • Programs and services that are available to help reduce the incidence of problem gambling.

There is an exam following the completion of the program. Gaming and liquor industry workers who pass the exam will receive a certificate of completion.

For information on Reel Facts VLT Staff Training or to register for training, please visit, or contact the SMART Training office toll-free at 1-877-436-6336 during business hours (Mondays through Fridays, from 8:15 a.m. until 4 p.m.). The SMART Training office is closed on weekends and statutory holidays.

Fax:  780-447-7550


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